The fastest way to reach us is email. We reply to every message — usually within a few hours during European business hours, always within 24 hours.
Sales questions, technical support, license issues, prop-firm setup help — one address handles everything. Replies in English
Other channels
We are active on three social channels — useful for product news, tutorials, and community discussion. For anything that needs a private answer, please email instead.
Telegram channel
Release notes, broker compatibility updates, latency benchmarks, and prop-firm rule changes that affect copy traders. Read-only channel.
@hftarbitrage →YouTube tutorials
Setup walkthroughs for MT4, MT5, cTrader and FIX configurations. Recorded once, watched whenever you need them.
Watch on YouTube →Facebook page
Long-form posts, customer stories, and community Q&A. Comments are open if you want a public answer.
Follow on Facebook →What to email us about
Pre-sales questions
Which license do I need? Will it work with my broker, prop firm, or specific MT4 build? Send a quick description of your setup — we will tell you the right product before you buy.
Technical support
Setup help, EA compatibility, symbol mapping, latency tuning, MT4-to-MT5 mode translation. Include screenshots of the copier and broker terminals when relevant.
License & activation
Hardware-ID resets after a PC change, missing license email, refund requests within the trial period. Send the order number from your purchase confirmation.
Prop-firm setup
Need the copier to comply with a specific prop firm’s rule book (FTMO, FundedNext, The Funded Trader, etc.)? Send the firm name and account size — we will confirm what works.
Custom builds
Multi-account installations, FIX-API integration questions, money-manager setups for 50+ receivers. Describe the use case and we will scope it.
Bug reports
Anything that does not behave as documented. Include copier version, OS, broker server name, and a log file from %AppData%\HFT Forex Copier\logs.
Reply time. European business hours (Mon–Fri, 09:00–18:00 CET): typically under 4 hours. Weekends and holidays: within 24 hours. Urgent issues during weekend trading? Mark the email subject with URGENT and we prioritise.
Before you write
Many common questions are already answered in our resources. A quick check often saves you a round trip.
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